Privacy Policy
Last updated: January 2025
At HACIENDA TUK TULUM ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation.
Information We Collect
- Personal identification information (name, email address, phone number, mailing address)
- Payment information (credit card details processed securely through Stripe)
- Booking and reservation details (check-in/check-out dates, room preferences, special requests)
- Communication records (emails, chat logs, feedback forms)
- Usage data (website visits, page views, browser type, IP address)
- Cookies and similar tracking technologies
How We Use Your Information
- Process and manage your reservations and payments
- Send booking confirmations and pre-arrival information
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website, services, and guest experience
- Comply with legal obligations and prevent fraud
Information Sharing
- Payment processors (Stripe) for secure transaction handling
- Service providers who assist in our operations (email services, analytics)
- Legal authorities when required by law or to protect our rights
- Business partners with your explicit consent
Data Security
- SSL/TLS encryption for all data transmissions
- Secure storage of personal information on protected servers
- Regular security audits and vulnerability assessments
- Limited access to personal data on a need-to-know basis
- PCI DSS compliance for payment card processing
Your Rights
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
Cookies
- Essential cookies for website functionality
- Analytics cookies to understand how visitors use our site
- Marketing cookies to deliver relevant advertisements
- You can manage cookie preferences through your browser settings
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Reservation records are typically retained for 7 years for accounting and tax purposes.
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: reservations@haciendatuktulum.com
Phone: +17788888327
Address: Calle Neptuno Supermanzana 2 Manzana 2 Lote 2, 77760 Tulum, Q.R., Mexico